- solicitors@campbellslegal.com.au
- (07) 3849 3066
Last updated: 19 August 2026
Campbells Legal Services respects your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can access that information, correct it, or make a complaint.
Campbells Legal Services is the registered business name of Peter Anthony Campbell, ABN 96 655 781 322, a legal practice based in Upper Mount Gravatt, Queensland. In this policy, “we”, “us” and “our” refer to Campbells Legal Services.
We provide legal services in family law, wills and estates, conveyancing, commercial property, commercial law and personal injury. We are subject to the professional and ethical obligations that apply to Australian legal practitioners, including duties of confidentiality that operate alongside and in addition to this policy.
We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). We also comply with our obligations under the Legal Profession Act 2007 (Qld) and the Australian Solicitors’ Conduct Rules, which impose separate and stricter duties of confidentiality in relation to client information.
The information we collect depends on the nature of your matter. It may include:
Some matters require us to collect sensitive information, which the Privacy Act gives additional protection. This may include health and medical records in personal injury and family law matters, information about criminal history, and information relating to domestic and family violence. We collect sensitive information only where it is reasonably necessary for your matter, and generally with your consent or where we are required or authorised by law to do so.
In the course of acting for you, we will often receive personal information about third parties — for example, a former partner, a beneficiary, an executor, a witness or another party to a transaction. We handle that information under this policy in the same way we handle yours.
Wherever it is reasonable and practicable, we collect personal information directly from you — in meetings, by telephone, by email, by post, or through forms on our website.
We may also collect personal information from other sources where you would reasonably expect us to, or where it is necessary for your matter. These sources include other parties and their solicitors, barristers and expert witnesses, courts and tribunals, government agencies and registries, medical practitioners, accountants and financial institutions, real estate agents and mortgage brokers, and publicly available records such as land titles and company searches.
We use personal information to:
If you choose not to provide personal information we ask for, we may be unable to act for you, or the advice and services we can provide may be limited.
Information you give us as a client is confidential, and in most cases is also subject to legal professional privilege. These protections are separate from, and in most respects stronger than, the obligations imposed by the Privacy Act. We will not disclose privileged or confidential client information except where you authorise us to, where disclosure is necessary to carry out your instructions, or where we are compelled by law or by our professional obligations.
In conveyancing and property matters we are required to verify your identity in accordance with the Queensland Land Title Practice Manual and the participation rules that govern electronic conveyancing. This involves sighting and taking copies of original identity documents. We retain those records as required by those rules and by our regulatory obligations, including anti-money laundering and counter-terrorism financing requirements where they apply to us.
We disclose personal information only where it is necessary for the purpose for which it was collected, where you have consented, or where we are required or authorised by law. Recipients may include:
We do not sell personal information, and we do not disclose it to third parties for their own marketing purposes.
We store client information in Australia. Some of the software and communication services we use are provided by companies that may host or process data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles. If your matter requires us to send information overseas for another reason — for example, to a foreign court, registry or overseas lawyer — we will tell you before doing so.
We may occasionally send you information about our services, legal developments relevant to you, or changes to our practice. Every electronic message we send will identify us and include a way to unsubscribe, as required by the Spam Act 2003 (Cth). You can opt out at any time by replying to any message or by contacting us using the details below, and we will action your request promptly. We do not use sensitive information for marketing.
When you visit campbellslegal.com.au, our web server records standard technical information including your IP address, browser type, the pages you view and the time of your visit. This information is used to operate and secure the site.
Our website uses cookies — small files stored on your device. Some are necessary for the site to function and to deliver pages quickly. We may also use analytics cookies to understand how visitors use the site so we can improve it. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
If you submit an enquiry through a form on our website, the information you provide is sent to us by email and stored in our systems. Please do not send confidential or sensitive material through a web form or by unencrypted email. No transmission over the internet can be guaranteed to be secure, and contacting us through the website does not by itself create a solicitor–client relationship.
Our website may link to external sites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
We hold personal information in both electronic and paper form. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include restricting access to staff who need it for their work, using access controls and multi-factor authentication on our systems, maintaining secure backups, keeping paper files in secure premises, and securely destroying or de-identifying records when they are no longer needed.
We retain client files for at least seven years after a matter is finalised, consistent with our professional obligations and with the record-keeping requirements of the Legal Profession Act 2007 (Qld). Some records, such as original wills and title documents, are kept for longer or held in safe custody indefinitely where you have asked us to do so. When information is no longer required and we are no longer obliged to keep it, we destroy or de-identify it securely.
If personal information we hold is lost or subject to unauthorised access or disclosure, we will assess the incident promptly and take steps to contain it. Where a breach is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Please make your request in writing using the contact details below. We will respond within a reasonable period, usually within 30 days.
There are circumstances in which we may refuse access — for example, where giving access would have an unreasonable impact on another person’s privacy, where the information relates to anticipated or existing legal proceedings, or where we are prevented by law or by our duties to another client. If we refuse, we will tell you why in writing and explain how you can complain. We may charge a reasonable fee for the cost of retrieving and copying material, and we will tell you the amount before proceeding.
If you believe we have mishandled your personal information, please contact us first. Set out your concern in writing and address it to the Principal at the details below. We will acknowledge your complaint, investigate it, and give you a written response, ordinarily within 30 days.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au, by telephone on 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.
Complaints about our conduct as legal practitioners, as distinct from privacy matters, may be made to the Queensland Legal Services Commission at lsc.qld.gov.au or on 1300 655 754.
We review this policy periodically and may update it to reflect changes in our practice or in the law. The current version is always available on this page, and the date it was last updated appears at the top.
Campbells Legal Services
Peter Anthony Campbell
ABN 96 655 781 322
Office: 6B/46 Mount Gravatt Capalaba Road, Upper Mount Gravatt QLD 4122
Post: PO Box 6016, Upper Mount Gravatt QLD 4122
Telephone: (07) 3849 3066
Email: solicitors@campbellslegal.com.au
Send us a few details and one of our solicitors will call you back — usually the same business day.
Sending this form does not create a solicitor–client relationship. Please don’t include confidential or sensitive information until we’ve confirmed we can act for you.
Prefer to talk now? Call (07) 3849 3066, Monday to Friday, 9am–5pm.
